Getting a booking request on Zenaba is always a win! But the key is transforming that interest into a successful, kept appointment. Frequent cancellations and no-shows don't just waste your precious time and money; they can also lead to losing valuable clients. Discover how to manage your appointments like a true pro, from the very first contact to post-service follow-up.
1. Respond quickly and clearly
Zenaba favors responsive stylists. A received request must be accepted or declined quickly.
Tips:
- Activate your email and SMS notifications
- Respond within 3 hours if possible
- Be polite, clear, and direct in your messages
"Example: "Hello, thank you for your request! I'm available on Saturday at 2 PM. Would you like to confirm?"
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2. Do not book appointments without a deposit
Each client must pay a €5 deposit via Zenaba before the appointment is confirmed. This deposit limits last-minute cancellations.
Important:
- Do not confirm without a deposit
- Use the platform for all communication
- In case of cancellation, the credit is used but not lost
Tip: Send a reminder to the client if you haven't seen the payment after 24 hours.
3. Block your calendar and notify
Once the appointment is confirmed, block it in your calendar. Also remember to send a reminder 24 hours beforehand.
Simple message example: "Hello! Just a reminder about our appointment tomorrow at 2 PM for your long twists. Please make sure your hair is clean."
4. On D-Day: Be ready and punctual
- Be on time (or notify in case of delay)
- Prepare all materials the day before
- Greet the client with a smile, even at the end of the day
A good experience = a returning client + a recommending client
5. What to do in case of cancellation?
Cancellations happen, but they can be managed stress-free.
If it's the client:
- If the deposit has been paid, it is retained
- Be understanding, offer a new date if possible
If it's you:
- Notify as soon as possible
- Propose a clear alternative
6. Retain clients after the service
After the appointment, the work continues!
To do:
- Send a thank-you message
- Invite the client to leave a review
- Note what worked or didn't to improve
"Example: "Thank you again for your trust! If you are satisfied, feel free to leave a review on Zenaba. See you soon!"
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In summary
Managing your appointments on Zenaba means:
- Being responsive
- Not working without a deposit
- Communicating clearly before and after
- Being reliable, punctual, and prepared
Good organization is the key to building a sustainable, calm, and profitable business.
